When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I either want to be refunded $1,600 so that I can replace the stolen item or I would like the company to share any security footage or evidence that their movers did not steal my item. Finally, over a month later the manager contacted me back and said "we checked the security cameras and asked the movers and they do not have your purse there is nothing else we can do." This purse was a special gift with a card I wanted to save inside which is the most important part but it also cost $1,600. I began to call and email multiple times without any help or guidance. Once unpacked I noticed my newly purchased all black ***** purse was missing. I did not receive any answer and had a difficult time getting in touch with the manager for weeks following this event. I signed the form letting the movers know I did not think this was fair and also called the facility immediately so I could let the manager know that I felt forced to sign the form. I told the movers that I need to unpack everything (which would take hours) in order to confirm that I have all of my items and the movers told me they were happy to wait but I would be charged their hourly rate of $130 per person and I had two movers with me so that would be 260 per hour. When delivering the items I was told I needed to sign a form that confirms I received all of my items. All of my items were in boxes and/or wrapped in moving blankets and taped. The total cost for the deposit, both moves and storing my items was $2,212.86 which is not a cheap service. I was moving out of my apartment on Friday, and the moving company stored my items in their "safe and security guarded" facility over the weekend and then moved my items into my new apartment on Monday. Hi, I hired a moving company for the first time.
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